Web-based service requests management solution

Developed the solution according to the TDD approach • Introduced new business entities which had an influence on all web modules • Prepared detailed technical analysis based on the customer requirements • Developed database packages for different entities CRUD operations • Wrote PHPUnit tests and Jasmine unit tests for high code coverage

The goal of the project was to develop from scratch a call management software that would enable call centers providing facility management services to efficiently handle a high call volume. Processing, distributing, and monitoring the progress of numerous service requests, the webbased solution ensured prompt issue resolution and considerable time and resource savings.

Technologies Stack:

Integrated mobile apps for facility management

• Learned ExtJS 3.4 and project codebase • Implemented complicated interactions between UI elements (conditional questions) • Performed data mining from unknown data model

The developed apps allowed quick service request bookings, allocating work orders to technical teams, making inventories of goods and assets, making room reservations, and many more. The apps were completely integrated into a complex distributed FM software suite, utilizing the same database, configurations, and user access control.

Technologies Stack:

Customer Relationship Management application

New features development • Existing add-in versions support - bugs fixing and maintenance

SaaS Customer Relationship Management platform development that integrates with email software. The solution is being built to boost companies productivity offering such functionality as centralized customer information management, marketing interactions automation, communication facilitation, sales opportunities tracking, data analytics, responsive customer service and many more.

Technologies Stack:

Service requests management solution

Implemented data synchronization between Access Layer database and customer’s databases • Implemented cross-origin connections between web applications • Implemented the service center standalone application without dedicated database that provided access to the data aggregated from various web portals and stored on the Access layer • Maintained and improved the code quality as well as performed regular code reviews

The scope of the project included the design and development of the Access Layer using Zend Framework, ExtJS 3.4, Oracle. The developed tool allowed users to establish the single sign-on connection to various cross-domain web portals without reentering their credentials.

Technologies Stack:

Software development for financial company

Support of developed projects • Developing new projects according to customer requests using a modern UI tools • Integrating some of existing projects with Azure AD

These period includes a few projects. All these projects cover a needs of a credit market company including plenty of internal tools for different financial calculations. Responsibilities

Technologies Stack: