Carolina Del Carmen Escalante C.
Project Manager Agile Certified as Scrum Master
I worked for Grupo Bimbo within the IT Governance area, one of the most successful Mexican companies in the market. I implemented ITIL v3 in the corporate Rieke Packaging managing to create and design a strategy to train a multicultural group (China, India, USA, England, Mexico) For 3 years I managed to be hired by Grupo Aeroméxico as head of applications related to customer experience, working as a team with different areas, adopting the Scrum framework to manage projects and a development team, to result in solutions that allow to measure and improve the NPS at the organizational level. I managed to get certified in SCRUM as a Scrum Master, Scrum Product Owner and decided to undertake a project of monthly agility sessions aimed at the general public, to permeate agility experiences and knowledge for free. I managed to be invited by the UVM (University where I studied the Master of IT Management) to be a speaker in some webinars related to scrum.