Responsibilities & achievements

Leading global financial services firm. I lead an argentinean team that takes part of a bigger multinational technology team.

Responsibilities & achievements

Argentinean private funds bank with more than 260 branches. I lead a team (15 people, hiring, coordination, career development) for strategic projects such as: • BPM. Management platform of more than 100 business processes in various areas such as commerce, foreign trade, human resources, credits and risk. Focussed on optimization and operating costs reduction. • CRM. Customer service and sales (monthly average of 5000 campaigns and 370000 sales opportunities). • Chat management system. After chat bot implementation, 85% of conversations are resolved without operator intervention. • Single sign on corporate portal for more than 7000 users. • Digital file manager. • API integration with external insurance brokers applications. • Queue prioritization and advertising management in branches, offering omni-channel solution to ask for appointments. • Onboarding process design for new customers.

Responsibilities & achievements

Argentinean software factory. Featured developments: • Cellular fraud control application with implementation in Nextel Communications Argentina and Movistar Argentina. • Public terminals administration system with implementation in Telefónica Argentina S.A. • Virtual private networks administration application with implementation in Claro Brasil. • Automatic reports generation module for Nextel Communications. • Suppliers assistance application with implementation in Grupo Clarín, OSDE Binario, Petrobras and Renault.

Responsibilities & achievements

IT global company. Featured developments: • Banking application modules with implementation in ScotiaBank Canada and Banco Popular de Puerto Rico.