Responsibilities & achievements

- define the short and mid-term product development strategy - determination of the scope of work of the development team and the formation of a backlog - outlining the MVP concept and drawing a mockups - prioritized roadmap in order to achieve product goals and metrics - preparation of project documentation and project plan - analysis of possible risks - task load and progress tracking for each developer - keeping the team in working condition, team motivation - documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements - liaised with clients to develop deep understanding of business needs - coordinated project planning and execution with team members and team leads

Responsibilities & achievements

- organize and build a project from scratch - creating a training structure and personnel development - interviews, training and employee adaptation - analytics of the project and sales growth strategy - development of optimized schedules taking into account the peak load times - drawing up and optimization of the work schedule of employees - development of a motivation and payroll systems - creating of documentation (job descriptions, project regulations, algorithms and standards for employees' work) - active participation in projects to optimize the internal processes of the company - monitoring compliance with business processes and labour discipline - interaction with external partners - coordination with the IT department as part of the development of an internal CRM system - the number of subordinates: 50-65 people.

Responsibilities & achievements

- identifying mistakes in the conversations ofagents and further adjustments - conducting training to improve basic sales skills - scheduling of employees' work (monthly) - analytics of work results and drawing up a reporton the work done - drafting technical specifications for the IT department implementation of innovations (Jira) - development of a payroll system - development of an additional motivation system