English:
Upper Intermediate
Luis P.
Vetted by YouTeam
Portugal
UTC +00:00
Europe/Lisbon
English:
Upper Intermediate
Specialist in data analysis, data extraction and manipulation, and development of Dashboards with KPI's supported by data discovery tools
Luis always worked for international projects in important organizations such as the largest Telco in Portugal, where he contributed to the development of business support indicators for customer care contact services. He worked for the largest Low Cost aviation company in South America, creating the entire data model for support and Maintenance of aircraft's and now he maintains all BI architecture for an Omnichannel platform supported by IA implemented in Banks, telcos and Healthcare companies.
Want to hire this engineer?
Check if Luis is availableExpertise
Years of commercial development experience
14 years of experience
Core technologies
Other technologies
Project Highlights
VoiceBot solution
Sep `20 - Present
4 years
CGD
Design, develoment and implementation of all BI architecture to support the business area colleting strutured and unstrutured data from an Omnichannel platform that is support by VoiceBots (AI)
Responsibilities & achievements
Aircraft support and aintenance
Jan `19 - Aug `19
7 months
GOL Airlines
Data extraction and modeling to ensure timely maintenance monitoring of the various aircraft components. Business support having a clear view of time consumption in the maintenance process. Predictive model to calculate when a specific component needs maintenance.
Responsibilities & achievements
Custome Care Monitoring
Nov `08 - Dec `18
10 years
NOS
- Design/modeling of KPI Dashboards for customer care - Data extraction of data from two diferent Custome Care platforms (Avaya / Genesys) - Definition, Production and Monitoring of KPIs in Continuous Improvement Projects - Production of Statistical QoS information to be made available on the ZON website
Responsibilities & achievements
Education
Higher education in Computer Science
Agency
100-400
GMT+1
Lisbon/Portugal, São Paulo/Brazil
Core Expertise
Industries
E-Commerce & Retail, Banking & Finance, Healthcare & Medicine, Branding, design, web development
Want to hire this engineer?
Check if Luis is available