Responsibilities & achievements

Served as a coach for team development and used the Tuckman model to create high-performance teams. Set up a process to help the team meet capability goals, increasing productivity by 30%. Created a tool to collect and evaluate team metrics, covering lead time, cycle time, and flow efficiency. Established quarterly OKRs and monitored continuous improvement in software development lifecycle processes using team metrics. Analyzed the flow efficiency and co-created a process to evaluate the setbacks on each development pipeline step. Coordinated and helped the performance team with the quality gate. Coached other scrum masters on the culture, processes, and making high-performance teams, which shortened the onboarding process from three months to three weeks.

Responsibilities & achievements

Established a modern Agile and Lean development process for all company leads, including product managers, development leads, and Scrum Masters. Conducted product discovery processes using design thinking and design sprints. Improved the CI/CD pipelines and processes while providing value to customers. Set up the systems maintenance team that included L1, L2, and L3 support, which led to a customer satisfaction increase of 70%. Created a methodology for forming new teams using the Tuckman model. Ensured the deliverables' quality and coached team members on following the quality management system.

Responsibilities & achievements

Led the new projects' transition from Waterfall to Agile and Lean. Managed several projects using project management artifacts, leading to excellent customer feedback results. Participated regularly in up to four simultaneous projects within teams of six to 40 people. Created high-performance Agile teams and delivered high-quality projects. Established a customer feedback process for deliveries, improving customer value calculation. Set up an environment for the software development lifecycle using Scrum, Kanban, extreme programming, ITIL, COBIT, and Management 3.0. Co-developed two apps, one for healthcare and one for public services, increasing the citizens' public service approval by 20%.

Responsibilities & achievements

Developed web-based and mobile applications integrated with ERP and SAP. Acted as a support delegate, keeping all production applications in line with the service-level agreement. Built systems using .NET and C# to improve the accounting process. Implemented the processes that led to the CMMI level 3, covering technical and business documentation requirements. Initiated the mobile application part of the company and developed its first apps. Created an application integrated with SAP Business One that reduced the number of hours spent in the purchase sector by almost 50%.