Solution-oriented and hands-on technical utility player, centered in hardware and software testing with additional experience in upper level support in the start up environment. Focused on creating collaborative efforts between support and engineering teams to implement system or product level changes to benefit end users. Experienced in user behavior patterns and potentials areas of product misuse that lead to better testing practices and more complete coverage of edge case issues. Ability to learn quickly, often in high pressure situations, in order to fully understand a new product, platform or any mixture of the two. Proficiency in ZenDesk, JIRA, Confluence, CenterCode, TestRail, Slack and Google Docs.