Responsibilities & achievements

- management, configuration, and maintenance of Office 365, Exchange Online, Teams, and SharePoint - user and group management within Office 365 - configuring Sharepoint Online site collections - managing Sharepoint online permissions

Responsibilities & achievements

- maintaining Sharepoint Farm - providing user support for existing and new SP users via AD or Sharepoint - patching Sharepoint farm whenever necessary - cooperating with our German partners - providing tech support during so-called on-calls - creating new site collections, migrating/archiving old ones - patching and monitoring - planning/preparing for content migrations - migrating Sharepoint 2013 to 2019 on-prem and to Sharepoint online using Sharegate and/or manual migrations - resolving defects that might occur during the migration process

Responsibilities & achievements

- providing user support for existing and new SP users via Active Directory and Sharepoint - creating new user IDs in different domains, resetting user passwords, answering queries via email and the Jira ticket system - handling internal and external projects - creating project and library pages, changing the visual aspects of pages, creating new user groups in AD and SP - preparing our switch the Sharepoint cloud by archiving old content or migrating to new locations via Sharegate - managing Sharepoint from the Central Administration Level - cooperating with our internal partners from Germany to detect, remove or discuss errors, problems or changes - providing technical support for our clients in the United States (socalled on-call) for two weeks a month - cooperating with the third support line support and developers

Responsibilities & achievements

- supporting new and current clients of the company through the company's portal, forum and by phone - cooperation with external partners/vendors to detect, solve or communicate technical issues or problems in customer stores - helping to improve customer support processes and policies by continually evaluating existing solutions and by suggesting, documenting and applying new solutions - documenting technical features of software and services - performing end-user software trials and tests - carrying out ad-hoc solutions, if necessary - working with databases (SQL), jQuery, JavaScript and CSS to implement changes on existing online stores