![CV](https://d2abrqas732254.cloudfront.net/images/specialists/6107bb58133408da8da327a4656d6fa2026bd3b3.jpeg)
English:
Upper Intermediate
Carlos V.
Vetted by YouTeam
Costa Rica
UTC -06:00
America/Costa_Rica
English:
Upper Intermediate
Experienced Project Manager with a demonstrated background in the tecnology industry. Skilled in Business Analytics, Management, Leadership.
Project Manager with years of demonstrated success in project initiation, planning, execution, monitoring, controlling and closing. Experienced working with cross-functional teams. Articulate communicator who thrives in a results-driven, high-complex and fast-paced collaborative environment. Demonstrated ability to lead others without authority. Excellent time management, prioritization, interpersonal and organizational skills. Experience working with tracking software as JIRA and certified Professional Scrum Master I. Graduated from the Google Project Management Career Certificate, pursuing the CAPM certification.
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Check if Carlos is availableExpertise
Years of commercial development experience
5 years of experience
Core technologies
Project Highlights
Amazon Project Manager & Specialist
Mar `20 - Feb `23
3 years
Amazon
Lead the development, implementation and quality control of multiple training program initiatives and specialties expansion on an agile and fast-pace environment, to provide a better support to the internal customers on their first 90 days. This resulted on a reduction of 8% on attrition and improvement of 12% on employee satisfaction surveys.
Responsibilities & achievements
Lead the biggest Customer Service Agents ramp up, working alongside with Operations and Planning high level stakeholders, providing support to the external customers on several Peak seasons. Amplified the Customer Service by Amazon (CSBA) specialty by expanding its scope to external Global Outsourcing partners, creating roadmaps, mitigating risks and finding solutions, allocating more than 300 Global Outsourcing partners within the specialty. Implemented Continuous Improvement methodologies to generate savings of $80,000 per year on waste reduction and invalid concessions. Project coordination of the visual material standardization by leading a team into the creation of new supplemental presentations using the Voice of Customers as data source and implementing them across multiple sites, controlling and keeping close communication with stakeholders.
Amazon Project Manager
Oct `19 - Mar `20
5 months
Amazon
Responsible of handling a team of 25 front-line agents, as main responsible of their performance, managed job assignments on a day-to-day basis, driving projects and multiples KPI.
Responsibilities & achievements
Main conflict resolution partner on the Operations project implementation, working as a facilitator for the communication and commitment between the parts. Data analysis, monitoring and quality control of the associates’ performance to provide feedback and align the procedures with the standards to reduce complexity. Proactively worked with Program Management stakeholders on the High Schools Interns program to execute it on a total virtual environment during 2020.
Education
Higher education in Computer Science
Agency
50-100
GMT-6
Costa Rica, Alajuela
Core Expertise
Industries
Architecture & Design, Logistics & Transportation, E-Commerce & Retail, Banking & Finance, Accounting & Auditing, Big Data
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Check if Carlos is available