English:
Upper Intermediate
Santiago M.
Vetted by YouTeam
Colombia
UTC -05:00
America/Bogota
English:
Upper Intermediate
Software Developer | RPA | Automation Anywhere | UiPath | Power Automate
Electronic engineer, with 5 years of experience in IT and software development positions. Automation, RPA, optimization of technological processes oriented to costs and results through the application of best practices, with the ability to generate added value to a work team.
Want to hire this engineer?
Check if Santiago is availableExpertise
Years of commercial development experience
5 years of experience
Core technologies
Other technologies
Project Highlights
Software Developer
Oct `22 - Present
2 years
Robotic Process Automation (RPA) and implementation of digital solutions, development in UiPath, Power Automate and Automation Anywhere.
Responsibilities & achievements
Development requirements gathering and analysis, development estimation and customer support, solution design following best development practices, experience with Power Automate tools such as AI Builder and Adaptive Charts.
RPA Support Engineer
Dec `20 - Oct `22
2 years
Support and development of automations performed on Automation Anywhere V11 and A360 platforms, support at code, scripts, dll and database.
Responsibilities & achievements
In charge of developing improvements, corrective and evolutionary developments for productive automations. Deployments for the move to production of automations from development environment, perform QA tests of self-manageability, scalability and traceability, ensure compliance with development guidelines. In charge of managing the productive environment Control Room (V11 and A360), administration of the productive environment infrastructure, maintenance of Servers, SVN, database, inventory of users and virtual machines, management of Active Directory for RPA group in the CLARO domain. SaaS server administration (Repository of automations).
RPA Monitoring Analyst
Jul `20 - Dec `20
5 months
Perform monitoring of productive bots, attention and assignment of tickets. Management and inventory of virtual machines, users and licenses.
Responsibilities & achievements
In charge of developing stored procedures to automate the monitoring of automations through PowerBI. Development of queries for monitoring initiatives by SQL database. Developed automation for ticket assignment to maintain a high SLA. Follow up of critical automations and support in the deployment process of productive automations.
Monitoring Analyst
Dec `19 - Jul `20
7 months
Organize and coordinate the monitoring process, follow up on management results, proposing actions to ensure that the service quality indicators are met.
Responsibilities & achievements
Propose improvement strategies for Claro's service compliance with the SIC. Perform constant service tests to identify any errors, monitor the management of call center advisors by telephone and web channel, advanced handling of Access and Excel. Ensure total customer satisfaction.
Reporting Analyst
Feb `19 - Dec `19
10 months
Reporting and analysis for decision making, control and storage of Claro's call center operational indicators in databases.
Responsibilities & achievements
SQL knowledge, modeled report generation, process automation, area report generation, call center metrics analysis; Access database knowledge, advanced Excel management, call center operations, Avaya CMS (Call Management System) knowledge, configurations, report design.
Education
Higher education in Computer Science
Agency
100-400
GMT-5
Rosario/Argentina, Buenos Aires/Argentina, Cartagena/Colombia, Barranquilla/Colombia, Veracruz/Mexico, Monterrey/Mexico, Rio de Janeiro/Brasil
Core Expertise
Industries
Information services & Technologies
Want to hire this engineer?
Check if Santiago is available