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Summary

Expertise

Project Highlights

Education

Agency

SM

English:

Upper Intermediate

Santiago M.

vetted by Youteam

Vetted by YouTeam

Colombia

UTC -05:00

America/Bogota

English:

Upper Intermediate

Software Developer | RPA | Automation Anywhere | UiPath | Power Automate

Electronic engineer, with 5 years of experience in IT and software development positions. Automation, RPA, optimization of technological processes oriented to costs and results through the application of best practices, with the ability to generate added value to a work team.

Want to hire this engineer?

Check if Santiago is available

Expertise

Years of commercial development experience

5 years of experience

Core technologies

Robotic Process Automation (RPA) 5 years
UIPath 5 years
Power Automate 5 years

Other technologies

AWS
Azure
C#
Java
.NET
Python

Project Highlights

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Software Developer

Software Developer

Oct `22 - Present

2 years

Robotic Process Automation (RPA) and implementation of digital solutions, development in UiPath, Power Automate and Automation Anywhere.

Responsibilities & achievements

Development requirements gathering and analysis, development estimation and customer support, solution design following best development practices, experience with Power Automate tools such as AI Builder and Adaptive Charts.

Power Automate
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RPA Support Engineer

RPA Support Engineer

Dec `20 - Oct `22

2 years

Support and development of automations performed on Automation Anywhere V11 and A360 platforms, support at code, scripts, dll and database.

Responsibilities & achievements

In charge of developing improvements, corrective and evolutionary developments for productive automations. Deployments for the move to production of automations from development environment, perform QA tests of self-manageability, scalability and traceability, ensure compliance with development guidelines. In charge of managing the productive environment Control Room (V11 and A360), administration of the productive environment infrastructure, maintenance of Servers, SVN, database, inventory of users and virtual machines, management of Active Directory for RPA group in the CLARO domain. SaaS server administration (Repository of automations).

Robotic Process Automation (RPA)
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RPA Monitoring Analyst

RPA Monitoring Analyst

Jul `20 - Dec `20

5 months

Perform monitoring of productive bots, attention and assignment of tickets. Management and inventory of virtual machines, users and licenses.

Responsibilities & achievements

In charge of developing stored procedures to automate the monitoring of automations through PowerBI. Development of queries for monitoring initiatives by SQL database. Developed automation for ticket assignment to maintain a high SLA. Follow up of critical automations and support in the deployment process of productive automations.

SQL
Robotic Process Automation (RPA)
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Monitoring Analyst

Monitoring Analyst

Dec `19 - Jul `20

7 months

Organize and coordinate the monitoring process, follow up on management results, proposing actions to ensure that the service quality indicators are met.

Responsibilities & achievements

Propose improvement strategies for Claro's service compliance with the SIC. Perform constant service tests to identify any errors, monitor the management of call center advisors by telephone and web channel, advanced handling of Access and Excel. Ensure total customer satisfaction.

Excel
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Reporting Analyst

Reporting Analyst

Feb `19 - Dec `19

10 months

Reporting and analysis for decision making, control and storage of Claro's call center operational indicators in databases.

Responsibilities & achievements

SQL knowledge, modeled report generation, process automation, area report generation, call center metrics analysis; Access database knowledge, advanced Excel management, call center operations, Avaya CMS (Call Management System) knowledge, configurations, report design.

Excel
SQL

Education

Higher education in Computer Science

Agency

Software development agency #2133

100-400

GMT-5

Rosario/Argentina, Buenos Aires/Argentina, Cartagena/Colombia, Barranquilla/Colombia, Veracruz/Mexico, Monterrey/Mexico, Rio de Janeiro/Brasil

Core Expertise

AngularJS
ASP.NET
ASP.NET MVC
AWS
Azure
Big Data Architects
C#
Cloud Engineer
ETL
Java
Kotlin
.NET
Node.js
Objective-C
PHP
PostgreSQL
Python
React.js
React Native
Ruby
Ruby on Rails
Spring
Tableau
TypeScript
UI
UX
Xamarin
.NET Compact Framework
Automated Testing
Data Modeling
DevOps
Golang
Laravel Framework
Product management
Swift
Testing Framework
Graphic design
User Experience Design
Wireframing
Android NDK
iOS SDK
MVC
Spring Boot
Flutter
Google Cloud Platform
.NET Core
Xamarin.Forms
Xamarin Native
AndroidX
iOS Auto Layouts
Power BI
.NET Framework
.NET Web API

Industries

Information services & Technologies

Want to hire this engineer?

Check if Santiago is available