Responsibilities & achievements

• Involve in defining the enterprise requirements, researching existing and emerging technologies and designing architecture, building software systems which deliver the most appropriate solutions for immediate and future business needs. Extensive experience in transforming disjointed corporate IT systems with creation of technical solutions mapped to support business processes. - Managing entire lifecycle of a product from its initiation, planning, design, manufacture, service and closure - Managing WBS, tracking work to schedule, Project reviews, Daily- weekly status reports and project summary reports. - Closely work with IT head to define Governance, policies, estimations - Growing existing accounts / engagements and Look for new business opportunities - Involvement in people and project management, budget management and resource allocation - Involvement in process improvement, risk management and procurement management - Managed team of 30 resources using onsite – offshore model for USA clients.

Responsibilities & achievements

• Lead DXC programs, transforming AMS Service Delivery organization which resulted in $5M savings. Responsible for Project Strategy, Design, Planning, End-to-End Execution, Monitoring-Controlling, and Closing. • Led the implementation of the Quality Management System for AMS Contact Centers, resulting in the successful passing of the first-ever COPC-based audit. This process involved streamlining all the departments of the organization (Executive Leaders, HR, Finance, Training, Operations, Quality, IT, and WFM). • Implemented QA monitoring function for Contact Center, leveraging expertise in technologies like React for efficient monitoring solutions

Responsibilities & achievements

As the Senior Project Manager and Scrum Master at EY, I managed a team of 480 associates with a P&L accountability of $28 MN. My role included end-to-end project delivery, infrastructure oversight, and client relations. Notably, I leveraged platforms such as WordPress, Shopify, and Drupal to optimize digital operations. I successfully introduced a shared service delivery model, reducing AMS costs by 30%. Additionally, I played a key role in driving digital transformation through the implementation of AI, ML, IoT, and Cloud Technologies. This resulted in notable achievements, including 5%+ year-on-year cost reductions and the successful introduction of Agile frameworks for accelerated project delivery.projects.

Responsibilities & achievements

Managed accounting business processes. Team size of ~150. Responsible for Service Delivery, Quality management, Cost Optimization, People Management. • Managed transition of projects from US to India in all 3 streams P2P, O2C, and R2R (more focus was in R2R as all clients were Real Estate and maintained end-to-end of Property accounting). •Accounting department implemented 1200+ KAIZEN/quality ideas in several processes.•Lead multiple cost saving initiatives of approximately $100,000. •Sponsor of 2 Six Sigma Green Belt projects. •Sponsor of 2 Lean based projects.• SLAs and other critical metrics were presented in 3x3 matrix and visually displayed on the floor. • Lead customization of reports in Yardi (leading real estate software). • Developed new metrics parameters for tracking improvements and financials. • Improved seat utilization.• Responsible for preparation of RFP documentation/deck and be part of Solution documentation (get into call/demo with prospective clients to showcase proof of concept of the Solution). • Oversaw successful 3 remote transitions.

Responsibilities & achievements

• Direct and supervise all the tracks under Digital Platform program, projects which includes Enterprise CMS & Digital Marketing, Ecommerce across Regions worked – US, UK, EMEA, APAC. • Experienced in delivering complex development projects in the area of Digital Program, Digital Marketing Program, Ecommerce and Cloud implementation • Oversee digital initiatives at a Program level to ensure multiple projects with different timelines and budgets are on track within the different work streams. •Leading test estimates, schedules,creation of test strategy & planning, defect management workflow, identification of key deliverables, Quality documents, metrics management and Reporting. •Maintaining and Enhancing Automated Regression Test Suite of 25000+ Test Scripts •Ensuring Resource Optimization and Resource Utilization above 90% •Responsible for Requirement Management, Risk Identification & Mitigation, defining the processes and SLA. •Streamlined Quality Processes & documented Quality Manual and ensured adherence to quality across all platforms. •Designed Audit Parameters and conduct monthly audits for all QA Teams. •Introduced CAPA techniques and perform 5 Why for Defect Leakages •Managed digital consumer projects including website redesigns, CMS content migration, website section content updates, CRM campaigns, marketing campaigns, and other requests from stakeholders.