Responsibilities & achievements

Financial and technical management of projects/services (estimation, project planning, reporting using tools like JIRA, Google Sheets, TeamWork, etc.). Growth and retention of personnel (people care) managing a team with roughly 20 ~ 30 people in average. Maintain and monitor customer relationships ( building account plans and reporting progress to the high management and partners board). Sales support (building technical and cost estimates). Logistical support to customers and employees. Supplier management. Among other activities. Leading around 6 to 8 projects in parallel, among the most noteworthy projects and services are: Development of a platform for car purchase loans using React and Node. Rebuild of a web application to a mobile platform for inventory management in automotive distribution using React Native and legacy services in PHP. Oversight of a SW Factory and help desk for hosting services, maintenance, updating and creating informational and e-commerce sites in WordPress. Maintenance of specialized mapping applications using React, Node JS, ArcGIS, in a cloud environment. Product design and development of a web platform for online sales of car insurance for a regional broker using React and Node. Management of specialized quality assurance services for web platforms and devices in cloud environments (IoT), among others.

Responsibilities & achievements

Pursue completeness of knowledge transfer assets (videos, documents, recorded sessions). Coordination of schedules and checkpoints between external vendor teams, our team in India and Mexico for a group of near of 100 people. Gather, package and deliver transition evidence to the client. Coordinate activities to ensure proper functioning of legacy system integrations with Oracle Cloud for Supply Chain Management module as well as all documentation related to the development or implementation lifecycle as necessary. Presentation of progress to senior and middle management both client and internal sides.

Responsibilities & achievements

Generate documentation of processes/templates that enable the standardization of the operation based on the current state of the operation and good practices of the industry. Evaluate process compliance such as providing training / advice on processes to the CoE team and clients’ personnel. Show results about initial gap analysis and progress in standardization to the high level and middle management. Evaluate customer satisfaction and define action plans for improvement.

Responsibilities & achievements

Execute internal audits and define action plans for findings preparing for Group’s Audits. Risk Management follow-up and treatment advisor (Financial, Compliance, People management, etc. based on Capgemini’s BlueBook) Configuration Management for internal repositories. Internal communications responsible for teams from 20 to 150 people. Design and execution of statistical predictive models for service performance based in internal KPIs Gather data and execute action plans for improving customer satisfaction

Responsibilities & achievements

Gap Analysis between mentioned international standards, propietary service management and project management methodologies and current operations. Implementation leader for CMMI-DEV v1.3 in Capgemini Mexico obtaining maturity level 5. Implementation leader for CMMI-SVC v1.3 in Capgemini Mexico obtaining maturity level 5. Implementation leader for eSCM-SP obtaining maturity level 2. Implementation leader for ISO 9001:2015 and ISO 20000:2013 obtaining both certifications.

Responsibilities & achievements

Evaluate processes based on international and internal standards and frameworks and report the non conformities to the corresponding stakeholders. Follow-up the state of compliance of action plans and corrective actions. Suggest improvement ways based on good practices, and industry's frameworks and standards. Provide compliance audit reports to the high and middle management.

Responsibilities & achievements

SSAE 16 Preparation + Specific Customer’s Governance Models. Advice for application maintenance and software development projects about best practices compliance (CMMI- DEV). As ITIS Specialist Auditor execute compliance audits based on standards like ITIL, ISO 9001 + ISO 2000 and help IT services in their pursuit of service excellence compliance.