Responsibilities & achievements

• Participated in defining enterprise requirements, researching existing and emerging technologies, and designing architecture to build software systems that address both immediate and future business needs. Experienced in transforming disjointed corporate IT systems by creating technical solutions aligned with business processes. • Managed the entire lifecycle of a product, from initiation and planning through design, manufacture, service, and closure. • Handled Work Breakdown Structure (WBS), tracked work against schedule, and conducted project reviews. Provided daily, weekly, and summary status reports on projects. • Worked closely with the IT head to define governance, policies, and estimations. • Focused on growing existing accounts and engagements while seeking new business opportunities. • Engaged in people and project management, including budget management and resource allocation. • Participated in process improvement, risk management, and procurement management. • Managed a team of 30 resources using an onsite-offshore model for U.S. clients.

Responsibilities & achievements

• Led DXC programs, transforming AMS Service Delivery organization which resulted in $5M in savings. Responsible for Project Strategy, Design, Planning, End-to-End Execution, Monitoring-Controlling, and Closing. • Led the implementation of the Quality Management System for AMS Contact Centers, resulting in the successful passing of the first-ever COPC-based audit. This process involved streamlining all the departments of the organization (Executive Leaders, HR, Finance, Training, Operations, Quality, IT, and WFM). • Implemented QA monitoring function for Contact Center, leveraging expertise in technologies like React for efficient monitoring solutions.

Responsibilities & achievements

• Served as Senior Project Manager and Scrum Master at EY, managing a team of 480 associates with P&L accountability of $28 million. • Oversaw end-to-end project delivery, infrastructure management, and client relations. • Utilized platforms like WordPress, Shopify, and Drupal to enhance digital operations. • Introduced a shared service delivery model that achieved a 30% reduction in Application Management Services (AMS) costs. • Drove digital transformation initiatives by implementing AI, ML, IoT, and Cloud Technologies, which contributed to over 5% year-on-year cost reductions. • Successfully implemented Agile frameworks, significantly accelerating project delivery times.

Responsibilities & achievements

• Managed accounting business processes with a team of approximately 150 members, focusing on service delivery, quality management, cost optimization, and people management. • Oversaw the transition of projects from the US to India across P2P, O2C, and R2R streams, with a particular emphasis on R2R due to the client base in Real Estate and managing end-to-end property accounting. • Implemented over 1200 KAIZEN/quality improvement ideas across various processes within the accounting department. • Led multiple cost-saving initiatives that resulted in savings of approximately $100,000. • Acted as a sponsor for two Six Sigma Green Belt projects and two Lean-based projects, enhancing operational efficiency. • Managed service level agreements (SLAs) and other critical metrics, presented in a 3x3 matrix and visually displayed on the floor for transparency and real-time monitoring. • Led the customization of reports in Yardi, a leading real estate software, to meet specific client needs. • Developed new metrics parameters for tracking operational improvements and financial performance. • Enhanced seat utilization to maximize workspace efficiency. • Responsible for the preparation of RFP documentation and decks, and participated in solution documentation by engaging in calls/demos with prospective clients to demonstrate the proof of concept. • Successfully managed three remote transitions, ensuring continuity and efficiency in operations.

Responsibilities & achievements

• Directed and supervised all tracks under the Digital Platform program, covering Enterprise CMS, Digital Marketing, and E-commerce across regions including the US, UK, EMEA, and APAC. • Delivered complex development projects in digital programming, digital marketing, ecommerce, and cloud implementation. • Oversaw digital initiatives at the program level, coordinating multiple projects with varying timelines and budgets to ensure they remained on track. • Led the creation of test estimates, schedules, test strategy, planning, and defect management workflows; identified key deliverables, and managed quality documents, metrics, and reporting. • Maintained and enhanced an Automated Regression Test Suite consisting of over 25,000 test scripts. • Ensured resource optimization and maintained resource utilization above 90%. • Handled requirement management, risk identification and mitigation, and defined processes and SLAs. • Streamlined quality processes, documented the Quality Manual, and ensured adherence to quality standards across all platforms. • Designed audit parameters and conducted monthly audits for all QA teams. • Introduced Corrective and Preventive Action (CAPA) techniques and performed "5 Whys" analysis for defect leakages.