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English:
Proficient
Costa Rica
UTC -06:00
America/Costa_Rica
Senior Project Manager | Scrum Master
Professional Project Manager with 15 years in multinational companies experienced in quickly understanding complex project objectives, generating project scope documentation, and building stakeholder consensus to delivery approach. 10+ years’ experience as Program / Project Manager, leading large Digital / CMS projects. Collaboratively manages global team resources to deliver project objectives. Currently helping companies embark on their Digital Transformation journeys through the use of emerging technologies such as Intelligent Automation (RPA, Artificial Intelligence, Cognitive), Blockchain, and the Internet of Things, among others.
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Years of commercial development experience
11 years of experience
Core technologies
Project Highlights
Designing architecture, building software systems
Jul `20 - Dec `23
3 years
Encora
Encora is a leader in the large and rapidly growing outsourced product development market. We partner primarily with fast-growing tech companies that are driving innovation and growth within their industries. Through proprietary agile development capabilities, deep micro-industry vertical expertise, and a global talent pool, we drive transformational outcomes for clients.
Responsibilities & achievements
• Participated in defining enterprise requirements, researching existing and emerging technologies, and designing architecture to build software systems that address both immediate and future business needs. Experienced in transforming disjointed corporate IT systems by creating technical solutions aligned with business processes. • Managed the entire lifecycle of a product, from initiation and planning through design, manufacture, service, and closure. • Handled Work Breakdown Structure (WBS), tracked work against schedule, and conducted project reviews. Provided daily, weekly, and summary status reports on projects. • Worked closely with the IT head to define governance, policies, and estimations. • Focused on growing existing accounts and engagements while seeking new business opportunities. • Engaged in people and project management, including budget management and resource allocation. • Participated in process improvement, risk management, and procurement management. • Managed a team of 30 resources using an onsite-offshore model for U.S. clients.
Lead DXC programs
Sep `18 - Mar `20
1 year
DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
Responsibilities & achievements
• Led DXC programs, transforming AMS Service Delivery organization which resulted in $5M in savings. Responsible for Project Strategy, Design, Planning, End-to-End Execution, Monitoring-Controlling, and Closing. • Led the implementation of the Quality Management System for AMS Contact Centers, resulting in the successful passing of the first-ever COPC-based audit. This process involved streamlining all the departments of the organization (Executive Leaders, HR, Finance, Training, Operations, Quality, IT, and WFM). • Implemented QA monitoring function for Contact Center, leveraging expertise in technologies like React for efficient monitoring solutions.
End-to-end project delivery
Jan `16 - Nov `17
2 years
EY
EY is a global leader in audit, tax, transaction advisory, and consulting services. The analyses and quality services we provide help build confidence in capital markets and economies worldwide. We develop outstanding leaders who collaborate to fulfill commitments to our stakeholders. In doing so, we play a crucial role in creating a better working world for our employees, clients, and society.
Responsibilities & achievements
• Served as Senior Project Manager and Scrum Master at EY, managing a team of 480 associates with P&L accountability of $28 million. • Oversaw end-to-end project delivery, infrastructure management, and client relations. • Utilized platforms like WordPress, Shopify, and Drupal to enhance digital operations. • Introduced a shared service delivery model that achieved a 30% reduction in Application Management Services (AMS) costs. • Drove digital transformation initiatives by implementing AI, ML, IoT, and Cloud Technologies, which contributed to over 5% year-on-year cost reductions. • Successfully implemented Agile frameworks, significantly accelerating project delivery times.
Managed accounting business processes
Dec `14 - Dec `15
1 year
Hewlett Packard
Official LinkedIn of Hewlett Packard Enterprise, the global edge-to-cloud company. Sharing our passion and purpose through technology and innovation.
Responsibilities & achievements
• Managed accounting business processes with a team of approximately 150 members, focusing on service delivery, quality management, cost optimization, and people management. • Oversaw the transition of projects from the US to India across P2P, O2C, and R2R streams, with a particular emphasis on R2R due to the client base in Real Estate and managing end-to-end property accounting. • Implemented over 1200 KAIZEN/quality improvement ideas across various processes within the accounting department. • Led multiple cost-saving initiatives that resulted in savings of approximately $100,000. • Acted as a sponsor for two Six Sigma Green Belt projects and two Lean-based projects, enhancing operational efficiency. • Managed service level agreements (SLAs) and other critical metrics, presented in a 3x3 matrix and visually displayed on the floor for transparency and real-time monitoring. • Led the customization of reports in Yardi, a leading real estate software, to meet specific client needs. • Developed new metrics parameters for tracking operational improvements and financial performance. • Enhanced seat utilization to maximize workspace efficiency. • Responsible for the preparation of RFP documentation and decks, and participated in solution documentation by engaging in calls/demos with prospective clients to demonstrate the proof of concept. • Successfully managed three remote transitions, ensuring continuity and efficiency in operations.
Digital Platform program
Oct `14 - Oct `15
1 year
Accenture
Acenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Responsibilities & achievements
• Directed and supervised all tracks under the Digital Platform program, covering Enterprise CMS, Digital Marketing, and E-commerce across regions including the US, UK, EMEA, and APAC. • Delivered complex development projects in digital programming, digital marketing, ecommerce, and cloud implementation. • Oversaw digital initiatives at the program level, coordinating multiple projects with varying timelines and budgets to ensure they remained on track. • Led the creation of test estimates, schedules, test strategy, planning, and defect management workflows; identified key deliverables, and managed quality documents, metrics, and reporting. • Maintained and enhanced an Automated Regression Test Suite consisting of over 25,000 test scripts. • Ensured resource optimization and maintained resource utilization above 90%. • Handled requirement management, risk identification and mitigation, and defined processes and SLAs. • Streamlined quality processes, documented the Quality Manual, and ensured adherence to quality standards across all platforms. • Designed audit parameters and conducted monthly audits for all QA teams. • Introduced Corrective and Preventive Action (CAPA) techniques and performed "5 Whys" analysis for defect leakages.
Education
Higher education in Computer Science
Agency
400+
GMT-11
Remote
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