Responsibilities & achievements

• Managed, configured, and maintained Office 365, Exchange Online, Teams, and SharePoint. • Handled user and group management within Office 365. • Configured SharePoint Online site collections. • Managed SharePoint Online permissions.

Responsibilities & achievements

• Maintained SharePoint Farm and provided user support for existing and new SharePoint users via Active Directory or SharePoint. • Patched the SharePoint Farm as needed to ensure smooth operations. • Cooperated with German partners for project coordination and support. • Provided technical support during on-call shifts. • Created new site collections and managed the migration or archiving of old ones. • Handled patching and monitoring of the SharePoint environment. • Planned and prepared for content migrations. • Migrated SharePoint 2013 to 2019 on-premises and to SharePoint Online using Sharegate or manual methods. • Resolved defects encountered during the migration process.

Responsibilities & achievements

• Provided user support for new and existing SharePoint users via Active Directory and SharePoint. • Created new user IDs across different domains, reset passwords, and handled queries through email and the Jira ticket system. • Managed internal and external projects, including creating project and library pages, altering page visuals, and setting up new user groups in AD and SharePoint. • Prepared for the switch to SharePoint cloud by archiving old content and migrating to new locations using Sharegate. • Managed SharePoint from the Central Administration level. • Collaborated with internal partners from Germany to detect, resolve, or discuss errors, issues, or required changes. • Provided technical support for U.S. clients during on-call shifts for two weeks a month. • Cooperated with third-line support and developers to resolve issues.

Responsibilities & achievements

• Supported new and current clients through the company's portal, forum, and phone. • Collaborated with external partners/vendors to detect, resolve, or communicate technical issues in customer stores. • Contributed to improving customer support processes by evaluating existing solutions and suggesting, documenting, and applying new ones. • Documented technical features of software and services. • Performed end-user software trials and tests. • Implemented ad-hoc solutions when necessary. • Worked with databases (SQL), jQuery, JavaScript, and CSS to implement changes on existing online stores.